Refund & Return Policy

Refund & Return Policy

Science Nutrition X

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused and in the same condition as received

  • Be in its original packaging

  • Include proof of purchase

Due to the nature of nutritional supplements, opened or used products cannot be returned, unless the item arrives damaged, defective, or incorrect.

How to Request a Return

To initiate a return, please contact us at:

📧 sciencenutritionx@gmail.com

Once your request is reviewed and approved, we will provide return instructions if applicable.
Items sent back without prior authorization will not be accepted.

Returns are processed through our fulfillment partners, and return instructions may vary depending on the item and destination.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us immediately at sciencenutritionx@gmail.com with:

  • Your order number

  • A description of the issue

  • Photos of the product (if applicable)

We will evaluate the issue and provide an appropriate resolution, such as a replacement or refund.

Non-Returnable Items

The following items are non-returnable:

  • Opened or used supplements

  • Personal care products

  • Sale items

  • Gift cards

  • Hazardous or flammable materials

If you have questions about a specific item, please contact us before purchasing.

Exchanges

We do not offer direct exchanges.
To receive a different product, please place a new order once your return request (if eligible) has been resolved.

European Union – 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery, in accordance with EU consumer protection laws.

Items must remain unused, unopened, and in their original packaging.
Return eligibility is subject to product safety and hygiene regulations applicable to supplements.

Refunds

Once your return (if applicable) is received and inspected, we will notify you of the approval status.

If approved, refunds will be issued to the original payment method within up to 10 business days.
Please note that additional processing time may be required by your bank or card issuer.

If more than 15 business days have passed since refund approval, please contact us at sciencenutritionx@gmail.com.

Final Notes

Science Nutrition X operates as an international brand and works with third-party fulfillment partners.
Return eligibility, processing times, and logistics may vary depending on destination and product type.